Returns, Refunds & Delivery Policy Farmkor PTY Ltd t/a The Diet Everyone Talks About | www.the-diet.co.za
IMPORTANT NOTICE: This policy applies to all purchases made through www.the-diet.co.za, related mobi-sites, and software applications. Please read these terms carefully. Clauses in bold text outline important legal responsibilities, limitations of liability, or conditions of purchase.
SECTION A: DELIVERY POLICY
1. Delivery Areas & Methods
We deliver nationwide within the Republic of South Africa through our trusted third-party courier partners and logistics networks (including group affiliates where applicable). We currently do not offer international shipping.
2. Delivery Fees and Thresholds
Delivery fees are calculated based on your delivery address, package weight, and order value at checkout. Free delivery promotions or thresholds will be clearly indicated on our Platforms prior to order completion.
3. Delivery Timelines
Standard delivery typically takes between 3 (three) to 7 (seven) working days from the date of order confirmation and successful payment, depending on your geographical location. While we make every effort to ensure timely delivery, delivery dates are estimates only, and we shall not be held liable for any loss or damage resulting from unavoidable delays caused by third-party couriers, force majeure, or
incorrect address details provided by the user.
4. Receipt of Goods
Deliveries are made to the physical address specified during your order placement. You or an authorized representative must be present at the delivery address to inspect and sign for the goods. Upon delivery, please inspect the packaging for any signs of tampering, damage, or shortages, and note any issues on the delivery waybill before signing.
SECTION B: RETURNS AND REFUNDS POLICY
1. Overview and Consumer Protection Act (CPA) Compliance
We strive to ensure you are completely satisfied with your purchase from The Diet Everyone Talks About. Our returns and refunds policy is structured in compliance with the Consumer Protection Act 68 of 2008 (“CPA”) and applicable South African e-commerce regulations.
2. Eligibility for Returns
You may request a return or exchange under the following conditions:
Defective or Damaged Goods: If a product is received damaged, flawed, or defective, you are entitled to
a full refund, replacement, or repair. Incorrect Items Supplied: If we accidentally deliver an item different from what you ordered, we will
arrange for the correct item to be delivered at no extra cost to you. Cooling-off Period (Unwanted Goods): In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA) and general online retail standards, you may return unwanted non-
consumable goods within 7 (seven) days of receipt, provided the goods are unused, unopened, in their original packaging, and accompanied by proof of purchase.
3. Non-Returnable Items
Due to health, hygiene, and safety regulations associated with dietary products, supplements, and consumables, **we cannot accept returns or offer refunds on opened, unsealed, or consumed food, supplements, or weight-loss products unless they are demonstrably defective upon delivery.**
4. How to Log a Return
To initiate a return or report a defective/incorrect item, you must contact our customer support team via your user account or email us within the stipulated timeframe from delivery. You must provide your order number, clear photographs of any damage or defects (if applicable), and a description of the issue.
5. Refunds Process
Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe (typically 7 to 10 working days).